How can we help?

Thank you for using SimpleK12. In order to best assist you, here are our most frequently asked questions to get you started! Please select from the following items.

1.) I missed one of your webinars but want to see it. Click here.

2.) I want to get a CEU certificate or attendance verification. Click here.

3.) I am having issues registering for a webinar. Click here.

4.) I am having issues connecting to a webinar. Click here.

5.) I did not receive my confirmation email for a webinar. Click here.

6.) I want pricing for a school or district. Click here.

7.) Any other issue. Click here.

FAQs

1.) I missed one of your webinars but want to see it.

Full Access Members: No worries! All of our webinar recordings are available for you as part of your Full Access Membership to SimpleK12. Simply login to your account, and navigate to Catalog. From there you can either browse or use the search bar to find the webinar you'd like to watch on demand.

Non-Full Access Members: No worries! In an effort to help as many teachers as we can during these times, we will be offering select webinars for FREE every week. If you missed a FREE webinar, we may be repeating it (or offering something similar) in the upcoming days. Please visit: www.simplek12.com/webinar to see a full listing of our FREE webinars.

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2.) I want to get a CEU certificate or attendance verification.

Full Access Members: CEU certificates and attendance verification is available for LIVE and On-Demand webinars with your Full Access Membership. Please note, that for LIVE webinars it may take up to 48 hours, but On-Demand CEU certificates are instant. To access your CEU certificates, please login to your Full Access Membership, and navigate to the upper right hand corner where your profile icon is. Hoover over, and select Transcript. You will find your CEUs organized for you there.

Non-Full Access Members: Our verification process requires a Full Access Membership. So while we are able to open up some of the Full Access Member Only webinars for free, CEU certificates and attendance verification is not available for non-Full Access Members.

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3.) I am having issues registering for a webinar.

Full Access Members: The best way to register for a LIVE webinar, is through your membership profile. Login to your account, navigate to Webinars and select Upcoming. Select the webinar you wish to attend, and click the orange Register. Make sure you are logged in. The system will recognize you so that we can easily give you credit for attending.

Non-Full Access Members: Registration is available from www.simplek12.com/webinar. Once you click the webinar you are interested in, you will be directed to an event page. You can register for the event on that page. If the registration is not processing, it could be due to high volume. We recommend checking back at another time of day if the registration page "spins" and you cannot register.

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4.) I am having issues connecting to a webinar.

For the best experience joining a live webinar, please be sure to run a Systems Check on the computer or device you will be using to join the webinar. While the webinar will work on computers, tablets, and mobile devices - we recommend using a computer for the best experience. Click Here to run a Systems Check on your device.

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5.) I did not receive my confirmation email for a webinar.

Full Access Members: Please make sure you are registering for the webinar through the Community website (see #3). When you do, your unique attendance link will show up on the webinar. To find your link, login to your account, go to Webinars, click on Upcoming, find the one you registered for, click it, and you will see your link to sign in to the webinar.

Non-Full Access Members: Your confirmation link will be emailed to you by GoToWebinar (our webinar software provider). First please check your SPAM folder. If you still did not receive the confirmation link it could be due to your email account blocking these emails (if it is a school email address, contact your school tech team) OR you may have unsubscribed from these emails. Our team is currently working on alternative methods to deliver confirmation links for teachers who's email domain is blocking the emails.

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6.) I want pricing for a school or district.

Thank you for your interest in SimpleK12. We offer group packages specifically designed for schools and districts. To get a quote for your school, please click here.

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